In this section, you configure default values.

At the top of this section a message displays, for which fields you have to specify default values.

To configure a default value, you have to do the following:

1. Select Add default field value.
   The "Add Default Value" dialog appears.
   
2. In the "Add Default Value" dialog, do the following:
   1. OTRS Field Type:Select the OTRS field type.
   2. OTRS Field Name:Select the OTRS field name.
   3. Default Value: Enter the default value. The value that will be used to initialize the OTRS field if no other value is provided.
   Click Save.