How to activate debug logging for the OTRS Integration for Jira app.
In the Jira Administration go to Logging and profiling and click Configure logging level for another package enterĀ de.catworkx.jira.plugins.otrs and select DEBUG or TRACE.
The requests to OTRS contain the username and password. Before sending the contents of the log file to someone, e.g. the catWorkX support, you might want to replace the password, e.g. by ***. |
When debug logging is not required anymore the log level should be switched back to the default For this go to Logging and profiling again and scroll down. In the Logging and profiling section findĀ |
|