User cases

In case you need the freedom of e.g.:

• mapping linear values to a nonlinear scale
• updating more than one Jira value based on one OTRS value
• updating one Jira value based on multiple OTRS values

General configuration

A function can be used either on the left or on the right hand side of the mapping table:

The syntax is as follows:

call:Perl::Path::Module,functionName

• call:
  • The prefix to tell the mapping it is a function
• Perl::Path:
  • The Module's Perl Package
• Module:
  • The Module's name
• functionName:
  • The name of the function to call inside of the Module

Parameters

Left hand side functions

Functions called on the left hand side, the function mapOTRSOptionFieldDemoUser2JIRAAssignee in the screenshot above, will be passed three parameters:

1. $TicketJIRAObj
   • An Instance of Kernel::System::TicketJIRA
2. $fieldmapping
   • The entries from the SysConfig: TicketJIRA###OTRS-JIRA-FieldMapping
3. %Ticket
   • An instance of Kernel::System::Ticket::Article

Right hand side functions

Functions called on the right hand side, the function mapOTRSOptionToJIRAOption in the screenshot above, will be passed four parameters:

1. $TicketJIRAObj
   • An Instance of Kernel::System::TicketJIRA
2. $val
   • The value as obtained by the left hand side of the mapping
3. $fields

   • A Hash of key => values for Jira, e.g.:

     { project => { key => "ASDF" }, issuetype => { name => "Bug" }, summary => "Title from the Article", description => "The multi line Body of the Article", reporter => { name => "Reporter" }, assignee => { name => "Assignee" }, customfield_12345 => "Value", customfield_12346 => 42, }

4. %Ticket
   • An instance of Kernel::System::Ticket::Article

Example Code

Strictly speaking you can do anything, even just create a value to be send to Jira for a special field.

Mapping Configuration example:

call:Douglas::Adams::HHGTTG,answer

cust:answer

Function example

package call:Douglas::Adams;

use strict;

sub answer {
	my ($TicketJIRAObj, $fieldmapping, %Ticket) = @_; // ignored in this example anyway
	return 42; // this is the only important answer anyway :-)
}