User cases

In case you need the freedom of e.g.:

mapping linear values to a nonlinear scale
updating more than one Jira value based on one OTRS value
updating one Jira value based on multiple OTRS values

General configuration

A function can be used either on the left or on the right hand side of the mapping table:

Teamworkx OTRS Integration for Jira > Complex Mapping Functions Example > field-mapping.png

The syntax is as follows:

call:Perl::Path::Module,functionName

call:
- The prefix to tell the mapping it is a function
Perl::Path:
- The Module's Perl Package
Module:
- The Module's name
functionName:
- The name of the function to call inside of the Module

Parameters

Left hand side functions

Functions called on the left hand side, the function mapOTRSOptionFieldDemoUser2JIRAAssignee in the screenshot above, will be passed three parameters:

$TicketJIRAObj
- An Instance of Kernel::System::TicketJIRA
$fieldmapping
- The entries from the SysConfig: TicketJIRA###OTRS-JIRA-FieldMapping
%Ticket
- An instance of Kernel::System::Ticket::Article

my ($TicketJIRAObj, $fieldmapping, %Ticket) = @_;

Right hand side functions

Functions called on the right hand side, the function mapOTRSOptionToJIRAOption in the screenshot above, will be passed four parameters:

$TicketJIRAObj
- An Instance of Kernel::System::TicketJIRA
$val
- The value as obtained by the left hand side of the mapping

$fields

A Hash of key => values for Jira, e.g.:

 {
	project       => { key => "ASDF" },
	issuetype     => { name => "Bug" },
	summary       => "Title from the Article",
	description   => "The multi line Body of the Article",
	reporter      => { name => "Reporter" },
	assignee      => { name => "Assignee" },
	customfield_12345  => "Value",
    customfield_12346  => 42,
}

%Ticket
- An instance of Kernel::System::Ticket::Article

my ($TicketJIRAObj, $val, $fields, %Ticket) = @_;

Example Code

A Complete example of a installable OTRS Package (OPM) is available at bitbucket.org/cwx/jirademoplugins.

This Package actually makes use of additional settings that are defined in an included XML file.

Feel free to explore the examples included therein.

Strictly speaking you can do anything, even just create a value to be send to Jira for a special field.

Mapping Configuration example:

Key	Contents
call:Douglas::Adams::HHGTTG,answer	cust:answer

Function example

package call:Douglas::Adams;

use strict;

sub answer {
	my ($TicketJIRAObj, $fieldmapping, %Ticket) = @_; // ignored in this example anyway
	return 42; // this is the only important answer anyway :-)
}