Version 80.40.10.2 (28 Sept 2023)

• Bugfixes
• Last version made available
• Jira App does not require a license anymore
• Jira App is compatible with Jira 8 and Jira 9
• OTRS/KIX OPM does not require a license anymore
• OTRS/KIX OPM is only usable with Jira 8
  • In Jira 9 Atlassian has introduced an API breaking change

Version 80.40.10.1 (2022-11-15)

• Security improvements

• Compatibility with Jira 9

Version 70.40.10.0 (2022-04-12)

• Support multiple configurations to be able to create OTRS tickets or comment on OTRS tickets in different OTRS installations (1 Jira → many OTRS)
• Optional OTRS Comment Action for the Menu, that automatically inserts the current Jira Issue Key into the Summary (must be enabled manually)

Version 70.40.9.6 (2019-06-26)

• Improvement: Optionally set a default value for the OTRS article parameter CommunicationChannel or CommunicationChannelID

Version 70.40.9.5 (2019-05-29)

• New Teamworkx branding

Version 70.40.9.4 (2018-10-24)

• Bugfix: OTRS articles created from Jira were always visible to the customer in OTRS 6
• Bugfix: Create OTRS ticket and OTRS comment actions did not open in a dialog after an inline edit of the issue in Jira 7.10 and later
• Bugfix: Unhandled exception in log file when creation of link to the OTRS ticket failed

Version 70.40.9.3 (2018-06-18)

• Fixed create ticket action not opening in dialog in Jira 7.10

Version 63.40.9.2, 70.40.9.2 (2017-09-12)

• Permission check for "Create OTRS Ticket" and "Comment" action

Version 70.40.9.1 (2017-06-22)

• The mapping of JIRA's "Summary" field to OTRS' "Title" field is added to the list of field mappings automatically during the add-on installation or update.

Version 70.40.9.0 (2017-01-17)

• Add-on configuration dialog replaces otrsintegration.properties configuration file

Version 70.40.8.4

• Added support for the OTRS "Time Unit":
  • Set default
  • Allow users to enter "Time Unit" value