Troubleshooting and Debugging

Audit log

If you have problems with the execution of your operations, you should have a look at the audit log of the Issue Publisher for Jira: Support → Audit log

Support Zip

If the audit log does not not help you to solve your problem, feel free to contact our support team. They might ask you for a support zip to find the solution: Support → Export → Support Zip

If it makes sense you can also include the support zip in your initial request to our support team.

Activate debug logging

If the support zip does not contain enough information to solve your problem, our support team might ask you to activate debug logging: How to activate debug logging