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in the OTRS a dynamic field for the JIRA Issue ID, this should have been For catWorkX OTRS Integration for JIRA the following dynamic field should be created automatically during the installation of the OTRS plugin, its name ('JIRAIssueID') has to OTRS package on your OTRS system:

Field Name (Examples)Field TypeDescription

JIRAIssueID

TextName must match the value of the JIRAKEY

Furthermore you have to create all fields you use in the field mapping configuration.

Note

Mappings for JIRA fields that do not exist will be ignored. Mappings for OTRS fields that do not exist will throw exceptions.

To create a custom field, you have to do the following:

Children Display
'JIRAKEY'