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titleOTRS Connection Settings

 

In this section, you configure the basic connection settings.

Note

User Name: You have to create the user specified in this field on the OTRS server.

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titleSpecial Fields

 

Customfield With OTRS Ticket ID: Select the custom field that is used to store the OTRS ticket ID. This custom field has to be created manually before.

Dynamicfield With JIRA Issue ID: Enter the name of the OTRS dynamic field where the JIRA issue ID is stored. This custom field is created automatically during the installation of the OTRS package on your OTRS system.

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titleEvent Settings

Note

You have to create the user entered in the Special User textbox on the OTRS server.

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titleOTRS Article Settings

If in your OTRS the Time Unit field is required for all articles, you can enter the default value here.

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titleCreate OTRS Ticket Action Settings

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