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All selected fields are transmitted automatically from JIRA to OTRS when there are any changes on the JIRA issue. This happens if the "[cwx] Update Otrs Ticket Postfunction" is used or if you select the JIRA Update Event at "Update Events" in the "Events Settings" section in the JIRA add-on configuration.

Close an OTRS Ticket

The status and the queue of an OTRS ticket can be set automatically with the "Update Otrs Ticket" post-function. This is used to close the ticket or move it into another queue when the JIRA issue is closed.