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Do the following as OTRS administrator:

  1. In the OTRS dashboard, select the Admin tab.
  2. In the Admin tab, select SysConfig in the "System Administrattion" section.

    The "Dynamic Fields Management - Overview" dialog appears, displaying the "Dynamic Fields List".
  3. Select the JIRAIssueID ticket.
    The "Dynamic Fields - Ticket: Change Text Field" dialog appears.
  4. If needed, enter the correct URL then click Submit.
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