You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

Actions

JIRA provides two issue actions for creating and commenting of OTRS tickets. Only the Create OTRS Ticket action is effected by some configuration:

Create OTRS Ticket
  • In order to create OTRS Tickets a customer and Ticket queue is mandatory. These fields can be mapped to configurable custom fields (CUSTOMFIELD_OTRS_QUEUE and CUSTOMFIELD_OTRS_CUSTOMER). The Create OTRS ticket dialogue will be pre-filled with values friom those fields.
  • The two fields can be set to read-only via the key 'CREATE_OTRS_TICKET_ACTION_IS_READONLY' 
  • The Key 'CREATE_OTRS_TICKET_ACTION_IS_ACTIVE' controls wheter the action is enabled or not.
OTRS Comment

No configuration necessary

  • No labels

catworkx GmbH - Schellerdamm 16 - 21079 Hamburg - Germany
> Get Support <