Use case

Suppose that we have a customer portal for our product where users can report bugs. Our developer team won’t work on these service desk issues in the Service Desk project, but we want to give the same information as it is available in the support ticket. We also want to link the developer issues with the support tickets.

To achieve this, we will create an issue picker with the following configuration.

1. General Configuration

   1. Name: Support Bug picker

   2. Projects: App development - our project where the developers working

   3. Issue Types: Bug - bug issue types in the development project

2. Issue selection

   1. JQL: project = SD AND issuetype = bug - we want to select from the bugs reported by the users

   2. Selection Mode: Single

3. Display attributes

   1. Display a single issue attribute: Priority - we want to be able to select reported bugs based on priorities

      • Check here the “Also display the issue key”

4. Actions On Save

   1. Link Mode: Only link - create the link between the two issue, we do not want to change it later

   2. Link Type: Related

      1. Check “Remove links” to be a unique link between the issues

   3. Fields to copy: Summary, Description, Affect version, Priority Labels, Attachments, etc. - Select the fields and custom fields for your bug issues.

With the created Issue picker, the project manager can easily create a Bug issue in the developer project, and select the desired support ticket with the issue picker to copy the information, link the issues together and prepare the bug issue for the developers.