Troubleshooting and Debugging

In order to activate the debugging for Teamworkx OTRS Integration for Jira do the following:

Note that any changes you make here are not persisted across server restarts.
You will need to edit the file <jira_home>/atlassian-jira/WEB-INF/classes/log4j.properties to change levels permanently.

  1. Select System from the Jira Administration menu.
    The "Settings" dialog is displayed.
  2. Select the Logging and profiling module from the sidebar at the left.
  3. Scroll down to the "Default Loggers" section.
  4. Click Configure in the "Default Loggers" section to add another package.
    The "Configure logging level for another package" dialog is displayed.
  5. Logging LevelDescription
    TRACETrace is the most verbose option. Containing data that is currently handled.
    DEBUGSelect this if you need to know whats going on in the system.
    INFOSelect this if only the normal information is necessary to you
    WARN

    (Default) This logs all warnings and fatal errors.

    FATALThese are crucial information about the system. FATAL information may need a system restart.

    Each logging level provides more logging information then the level below it.

    This means FATAL is the least detailed and TRACE is the most verbose level.

    Enter the following information:

    • Package name: de.catworkx.jira.plugins.otrs

    • Logging Level: DEBUG

  6. Click Add.