Change Log

Version (2022-11-15)

  • Security improvements

  • Compatibility with Jira 9

Version (2022-04-12)

  • Support multiple configurations to be able to create OTRS tickets or comment on OTRS tickets in different OTRS installations (1 Jira → many OTRS)
  • Optional OTRS Comment Action for the Menu, that automatically inserts the current Jira Issue Key into the Summary (must be enabled manually)

Version (2019-06-26)

  • Improvement: Optionally set a default value for the OTRS article parameter CommunicationChannel or CommunicationChannelID

Version (2019-05-29)

  • New Teamworkx branding

Version (2018-10-24)

  • Bugfix: OTRS articles created from Jira were always visible to the customer in OTRS 6
  • Bugfix: Create OTRS ticket and OTRS comment actions did not open in a dialog after an inline edit of the issue in Jira 7.10 and later
  • Bugfix: Unhandled exception in log file when creation of link to the OTRS ticket failed

Version (2018-06-18)

  • Fixed create ticket action not opening in dialog in Jira 7.10

Version, (2017-09-12)

Version (2017-06-22)

  • The mapping of JIRA's "Summary" field to OTRS' "Title" field is added to the list of field mappings automatically during the add-on installation or update.

Version (2017-01-17)

  • Add-on configuration dialog replaces configuration file