Configure Jira App

To configure the OTRS Integration for Jira app, do the following on the Jira server:

  1. Log into the Jira server as administrator.
  2. From the Administration menu, select Manage apps.
  3. Select Configuration in the "OTRS Integration" section in the sidebar at the left.
    An "Add"-button is displayed.
  4. Click "Add"
    The configuration dialog is displayed.
  5. In the configuration dialog, you can configure the following:
    1. To configure the general settings of OTRS Integration for Jira, click Edit at the end of the "General Configuration" section.
    2. To configure field default values, can be configured after saving the configuration.
    3. To configure field mappings, can be configured after saving the configuration.
  6. The overview of the configuration is displayed